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[Udemy] Create a Cloud-based Call Center using Amazon Connect

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Deal Score0
100% OFF Get Course

What you’ll learn

  • Get entry to Amazon Internet Providers and Amazon Connect
  • Seize a Toll free or a common cellphone quantity in seconds
  • Create your IVR/Primary Menu
  • Create name routing selections

Requirements

  • No prior expertise is required. You’ll be taught every thing it’s good to know

Description

Have you ever ever wished to construct your personal cloud-based contact middle? If that’s the case, this course is for YOU! In simply few straightforward steps I’ll stroll you thru the method of establishing a small enterprise name middle that may assist tons of and even hundreds of calls and brokers at one time. You will learn the way the processes and flows work and which strategies are mostly used inside these modern-day wonders known as “Contact Facilities”. And if all else fails – I’ve bought some suggestions and methods up my sleeve 😉 so attain out in case you need assistance.

Amazon Connect supplies a very straightforward to make use of graphical interface to arrange the answer in mere minutes.

You’ll be taught the next:

– How one can purchase a toll free quantity or a direct inward dial (DID) phone quantity

– How one can arrange your Interactive Voice Response (IVR) menu

– Arrange hours of operation

– Route calls primarily based on the choice chosen throughout IVR menu

– Switch calls to inner and exterior events from the IVR menu

– Arrange music on maintain for callers

– and far more …..

Who this course is for:

  • Small Enterprise Homeowners
  • Entrepreneurs
  • VoIP Engineers and Architects
  • Call Center Admins
  • Expertise Hobbyists

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