[Udemy] Master Course of Amazon Connect
What you’ll learn
Understanding Significance and advantages of Amazon Connect
To research the options of Amazon Connect
Understanding the omnichannel cloud contact heart and capabilities of Amazon Connect
Methods to setup a Amazon Connect and Distant Contact Heart Brokers
No prograaming expertise wanted. You’ll study every thing it is advisable know.
This Master Course of Amazon Connect – AWS Contect will clarify in regards to the Introduction and Significance of Amazon Connect in addition to options, capabilities and enterprise advantages. Amazon Connect is an Amazon Internet Companies (AWS) public cloud buyer contact heart service. Amazon Connect allows customer support representatives to reply to telephone calls or chat inquiries from finish clients simply as if the contact heart infrastructure was arrange and managed on premises. Amazon Connect offers a seamless omnichannel expertise for brokers and managers for voice, chat, and job administration to make sure clients are routed with their dialog’s full context or work throughout functions when switching channels.
Amazon Connect has a single consumer interface (UI) throughout voice, chat, and duties for contact routing, queuing, analytics, and administration. This omnichannel expertise means your name heart brokers do not should study and work throughout a number of instruments.
Amazon Connect options :
Telephony, omnichannel, and automation. Telephony.
Agent expertise. Agent utility.
Synthetic intelligence and machine studying. Agent help.
Forecasting, capability planning, and agent scheduling (preview) Contact forecasting.
Setup, administration, and reporting.
Integrations and companions.
On this grasp course, you’ll be able to study 5 subjects
1. Introduction and Significance of Amazon Connect
2. Options of Amazon Connect
3. Capabilities of Amazon Connect
4. Amazon Connect and Distant Contact Heart Brokers
5. Amazon join and Enterprise advantages
Who this course is for:
- All UG, PG College students and who’re keen to study AWS – Amazon Connect – Anybody can study