[Udemy] Omnichannel Sales & Service Management with AI & Chat Bots
What you’ll learn
Omnichannel Sales & Service Management with AI & Chat Bots
Fb, Instagram, Whatsapp, Telegram, Apple, Wechat, Internet, Bots and Chats Utilization at Sales, Service, Digital Advertising and marketing
From calls to texting. Why digital channels change into very important for actually any b2c enterprise
Introduction to the world of chatbots
AI chatbots: what they’ll and might’t do
Greatest practices: contact middle
Greatest practices: adverts, gross sales, loyalty and extra
The most well-liked apps pt1: whatsapp, fb, instagram
No particular necessities. Course for any who need to construct a profession at digital, gross sales, service, banking, finance and fintech areas.
Welcome to course: Omnichannel Sales & Service Management with AI & Chat Bots
You’ll learn about: Fb, Instagram, Whatsapp, Telegram, Apple, Wechat, Internet, Bots and Chats Utilization at Sales, Service, Digital Advertising and marketing
Course offered by: The Retail Banking Faculty, Lisbon, international banking, fintech and enterprise faculty.
Course Teacher: SLAVA POPKOV, Skilled Entrepreneur, CEO & Co-founder of Brandy. im
Fashionable buyer communications knowledgeable.
After ending of a course you’ll get: Double Diploma (UDEMY & RBS), Entry to Interactive session and chat with Teacher and different college students, capability to think about your actual enterprise and work questions and circumstances.
1. In regards to the coursre, matter and creator
2. From calls to texting. Why digital channels change into very important for actually any b2c enterprise?
3. Introduction to the world of chatbots
4. AI chatbots: what they’ll and might’t do
5. Greatest practices: contact middle
6. Greatest practices: adverts, gross sales, loyalty and extra
7. The most well-liked apps pt1: whatsapp, fb, instagram
8. The most well-liked apps pt2: telegram, apple messages, wechat
9. Livechat: messaging on an organization’s web site
10. An Splendid buyer journey framework
11. Interactive Session and Half
Entrepreneur, CEO & Co-founder of Brandy. im
Fashionable buyer communications knowledgeable
• Grasp of Utilized Arithmetic and laptop science, The Saint-Petersburg State College
• Serial entrepreneur with 12 years varied enterprise expertise: founding father of a number of firms: from native manufacture to b2b-SaaS startup
• Founding father of Brandy. im – official message service supplier of Apple Messages for enterprise
• Expertise of tasks with international worldwide firms and banks
• A number of Startup award winner
Course Full Description and Welcome Letter:
Hiya everybody and welcome to the online-course created for any present or potential company managers from junior to government stage, that can make you stand out from the others.
This course would possibly change into your first step to accumulate ability set, knowledges and possibly even a complete new occupation, that’s showing proper now. Studying it at the moment, provides you benefits tomorrow!
I’m speaking about digital transformation. When it comes to buyer communications in mainly any meduim or huge enterprises. And for small companies, essentially the most succesfull ones, they’re already doing it in a contemporary means from the primary day.
This transformation – it’s a transferring away from outdated means of communications, like telephone calls, e-mail, and even fax – to new means – whatsapp, fb messenger, instagram direct messages, telegram – any messaging apps that persons are utilizing of their on a regular basis life. And now they’re beginning to usу it to speak to companies. To talk with a web-based retailer, with a financial institution, medical clinic – with any group on the market.
And right here lies the chance!
All of those firms want staff or contractors who perceive the right way to make this shift, this transition. New channels on the one hand deliver numerous new prospects, corresponding to chatbots and synthetic intelligence, and alternatively, require a rebuilding of present enterprise workflows.
For instance agent’s KPI in a contact centre based mostly on whatsapp, may be very completely different from a voice-based CC. And any person must know the right way to deal with it.
However the contact middle isn’t the one place the place apps like whatsapp are taking on. It impacts just about each buyer associated departpent: gross sales, advertising and loyalty, assist, buyer expertise, automation and on-line providers.
So, Whether or not you intend to tie your profession or enterprise completely to this feild, this information will assist you to obtain your skilled objectives in quite a lot of methods. As a result of communication – is the important a part of enterprise.
I began this journey seven years in the past, when it was hardly even existed. Since then, I’ve labored with a few of the world’s greatest shoppers, corresponding to Societe Generale, British american tobacco and others. Now I’m a founding father of a startup known as brandy. im
I invite you to my course the place you’ll study the fundamentals about communications of the long run. Welcome!
Who this course is for:
- Course created for any present or potential company managers from junior to government stage, that can make you stand out from the others