[Udemy] Postgraduate Diploma: CRM Platform Expert

December 23, 2022 Business

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100% OFF Get Course

Deal Score0

100% OFF Get Course

What you’ll learn

Enterprise Ideas of Buyer Relationship Administration
Multichannel Gross sales, Service, Advertising and Enterprise Administration
Enterprise ideas of implementation of oCRM instruments (Microsoft Dynamics 365 (CRM), Oracle Siebel CRM, Salesforce)
Enterprise ideas of implementation of aCRM instruments (SAS MA, Microsoft Azure, AWS)
Gross sales Administration
Service and claims Administration
Cross-sale and up-sale
Digital Channels constructing

Requirements

Course will likely be fascinating to anyone who need to perceive banking, retail, crm, fintech and digital implementation subjects

Description

Postgraduate Diploma: CRM Platform Expert (Gross sales, Service, Advertising and Enterprise Administration with CRM Platforms)

Welcome to course: Enterprise Ideas of Buyer Relationship Administration, Multichannel Gross sales, Service, Advertising and Enterprise Administration with oCRM (Microsoft Dynamics 365 (CRM), Oracle Siebel CRM, Salesforce) and aCRM instruments (SAS MA, Microsoft Azure, AWS).

Brief Description: Course will likely be fascinating to anyone who need to know enterprise circumstances and enterprise setting of utilization of a+о CRM methods. We are going to think about completely different enterprise subjects, sensible examples and circumstances and in addition will discuss enterprise associated questions of implementation.

Thought-about Enterprise Areas:

Gross sales Administration
Service and claims Administration
Cross-sale and up-sale
Digital Channels constructing
Examples from Client Lending, Mortgage and different produc-lines of Retail Enterprise

Thought-about kinds of methods:

Operational CRM
Analytical CRM
Companions CRM

Course Content material:

Introduction to CRM methodology and software program space
CRM utilization at gross sales channels administration (branchs community, contact middle, POS)
CRM at constructing of companions and agent channels
CRM as a fondation for constructing of distant and digital channels
Gross sales and repair administration methodology
Introduction to Analytical CRM (aCRM)
Enterprise Instances of ACRM utilization
aCRM Implementation
CRM at Advertising and digital acquisition
Implementation technique

Course Full Description:

Introduction to the world of 360 diploma overview of a enterprise:

• General details about CRM and oCRM methods utilization circumstances and implementation

• Sensible circumstances at gross sales, service, advertising and marketing and enterprise administration

• Utilization of CRM as a platform for digital channels constructing

• Examples from main worldwide banks

• Course for enterprise consultants and tech consultants, who need to perceive enterprise setting.

Introduction to CRM implementation:

• Key focuses of CRM launching

• Key areas of utilization

• Enterprise ideas and particulars

• Examples from retail banking, client lending and mortgage enterprise

Who this course is for:

Course will likely be fascinating to anyone who need to know enterprise circumstances and enterprise setting of utilization of a+о CRM methods. We are going to think about completely different enterprise subjects, sensible examples and circumstances and in addition will discuss enterprise associated questions of implementation.